General terms and conditions of OSINT Pulse products and services

Version 1.0 - Date: 6 March 2026

General

1. These general terms and conditions (hereinafter: "General Terms and Conditions") are applicable between the customer (hereinafter: “Customer”) and OSINT Pulse BV, with registered seat at 8420 De Haan, Petrus Rotsaertstraat 9, Belgium, registered in the Belgian Crossroad Bank for Enterprises under the company number 1032.528.178 (hereinafter "OSINT Pulse").

2. Acceptance of these General Terms and Conditions, together with any specific terms, constitutes an agreement (hereinafter: "Agreement") between OSINT Pulse and the Customer.

3. The Customer’s acceptance of these General Terms and Conditions implies its acknowledgement that the Agreement between the parties is governed solely by these General Terms and Conditions, and the Customer waives any deviating terms.

Subject matter

4. These General Terms and Conditions describe the terms and conditions applicable to the access and use of the OSINT Pulse platform made available by OSINT Pulse (hereinafter: “Platform”), as well as any additional services (such as consultancy services and support services) by OSINT Pulse in connection with the Platform.

Functionalities of the Platform

5. The Platform provides open-source intelligence services for the purposes of (1) brand monitoring and (2) real-time intelligence.

6. The purposes of the Platform are achieved through keyword instructions. Upon providing the keywords as instructed by the end-user, the Platform shall execute the search action on worldwide online public web sources. The relevant search results can be scraped, reproduced, structured and analyzed within the Platform.

7. OSINT Pulse has no obligation to verify the instructions as provided into the Platform by the Customer and does not accept any obligation whatsoever that the search queries of the Customer will return the results that the Customer may expect.

8. The functionalities of the Platform do not include search actions based on digital materials (such as images, videos, audio files, etc.)

9. The Platform can be provided in a modular way, where Customer may choose whether or not to deploy certain functions, such as artificial intelligence functionalities.

License

10. OSINT Pulse grants to the Customer under the terms of these General Terms and Conditions, a license to use the Platform within the internal organizational purposes of the Customer. This license is non-exclusive, non-transferable, non-sublicensable, worldwide, and for a duration equal to the term of the Agreement.

11. By providing access to the Platform for which the Agreement has been entered into, OSINT Pulse has fulfilled its obligation of delivery.

Onboarding

12. To the extent agreed upon, OSINT Pulse shall assist to set-up the user environment of the Platform for the Customer, and provide basic guidance and information regarding the various functionalities of the Platform. Additionally, the Customer shall have access to instructional videos provided by OSINT Pulse.

13. To enable a smooth onboarding process, Customer shall appoint a single point of contact and communicate its contact details with OSINT Pulse.

14. The onboarding services shall be provided for the persons that have been indicated in advance by the Customer to OSINT Pulse.

15. Insofar such has been agreed upon, parties may agree that OSINT Pulse shall provide additional individual product training to the Customer and its appointed persons. The specific terms thereof shall be individually agreed upon in a separate agreement. Product training services are not included in the base fees for the use of the Platform, and are always billed separately.

16. The continued usage of the Customer of the Platform after the onboarding, shall constitute the acceptance by the Customer of the state of the Platform.

Support services

17. In case of problems regarding the availability or the functioning of the Platform, Customer may contact OSINT Pulse by e-mail or telephone during business hours (between 9:00 AM and 6:00 PM CET). Problems reported outside business hours, on Saturdays, on Sundays or on Belgian legal holidays, will be deemed to have been received by OSINT Pulse on the next business day at the start of the business hours.

18. OSINT Pulse does not warrant or guarantee the resolution to reported problems within a defined term. OSINT Pulse will nonetheless undertake reasonable and professional efforts to resolve non-availabilities and other reported problems with the Platform within a reasonable term. It shall be at OSINT Pulse’s sole discretion to decide upon the means of such support and/or solutions to a problem, and OSINT Pulse shall be free to determine what may count as an appropriate compensation towards the Customer.

Consultancy services

19. As an exception to article 3.3, Customer may request OSINT Pulse to provide additional consultancy services with respect to data obtained through the Platform, such as, for example, data analysis and advice.

20. The specific arrangements of such consultancy services (such as the scope of the services, the deliverables, the milestones and the pricing) shall be agreed upon in a separate agreement. Such consultancy agreement shall also be governed by these General Terms and Conditions.

21. If any additional consultancy services have been explicitly agreed upon, OSINT Pulse shall provide all reasonable and professional efforts to perform such services in accordance with the agreed upon scope and deliverables.

Legal and technical compliance warranties of the Customer

22. Customer guarantees to be informed of and to comply with any and all specific regulations, obligations, policies or practices that may apply to the Customer in the context of the usage of the Platform. Any breach of such regulations, obligations, policies or practices wholly or partly due to the usage of the Platform by the Customer, shall be considered a material breach of these General Terms and Conditions for which the Customer shall be exclusively liable.

23. Customer guarantees that it has defined and documented a clear purpose and legal basis for any processing of personal data in the context of the Platform, that Customer has fulfilled its obligations of transparency and information towards the relevant data subjects, and that Customer complies with any other obligation prescribed by the applicable data protection laws.

24. The Customer shall use the Platform with reasonable care and solely for the purposes for which it is reasonably intended.

25. It shall be the sole responsibility of the Customer to guarantee a sufficient level of security of all hardware and devices used in connection with the Platform. It is the Customer’s sole responsibility to regularly update and patch the hardware and the devices on which the Platform is installed and used, and to secure such devices against unauthorized access, malware, viruses etc.

26. It is at the Customer’s sole discretion and sole responsibility to define its own user access management policies with regards to the use of the Platform by Customer’s end-users. Consequently, it shall be the sole responsibility of the Customer to implement all necessary operational measures to avoid unauthorized access to (parts of) the Platform.

27. The Customer shall keep any login details with respect to the Platform secure and not share them with third parties, except for any auxiliary persons who have been mandated to do so by the Customer, which is at the sole risk of the Customer. OSINT Pulse cannot be held liable in any way for improper access to the Customer’s account by a third party because of the Customer’s negligence in this regard.

Rules of conduct

28. The Customer shall, to the maximum extent possible under mandatory legislation, not perform or attempt to perform, directly or indirectly, any of the following:

• Using the Platform for purposes contrary to any applicable law, including criminal or administrative codes.

• Using the functionalities of the Platform to process any data for unlawful purposes, including but not limited to: processing personal data for any purpose that is not defined in the register of processing activities of the Customer’s organization; processing personal data without a legal basis as mentioned in the GDPR; using the Platform for purposes that violate the rights of third parties, such as Intellectual Property Rights, the right to privacy and data protection, etc.

• Attempting to manipulate the Platform into scraping data from non-public sources or from illegal sources.

• Retaining any content within the Platform that is, in itself, illegal, such as but not limited to, content related to the abuse of minors, terrorist content, etc.

• Providing access to the Platform to third parties who do not have required access clearance according to Customer’s user access policy.

• Attempting to activate additional user access instances without owning a corresponding amount of user licenses.

• Altering, violating or circumventing any security or authentication measures of the Platform.

• Gaining access to sections, data or modules of the Platform to which the Customer was not explicitly granted access permission.

• Disrupting the operation of the Platform, for example by overloading the infrastructure, whether or not via an automatic system.

• Retrieving any personal data from the Platform whereto the Customer was not explicitly granted access permission.

• Circumventing any privacy-friendly measure of the Platform.

  1. Any breach of any provision of this article by the Customer shall be considered a serious breach of the Agreement. In such event, OSINT Pulse shall be entitled to temporarily suspend or permanently block the Customer’s use of the Platform without prior notice, without prejudice to any other measures mentioned in these General Terms and Conditions.

Financial terms

2. This article applies to the extent that no deviating financial terms have been agreed upon.

3. All amounts are stated in euros and are mentioned excluding taxes such as VAT.

4. The agreed amounts are billed in advance, unless agreed otherwise.

5. If Customer is vested in Belgium, Customer agrees to receive and process the invoices of OSINT Pulse through the Peppol-network in accordance with EN 16931.

6. The Customer shall pay the invoices of OSINT Pulse within the expiry date mentioned on the invoice. In the absence of timely payment by the Customer:

• OSINT Pulse shall be entitled automatically and without notice of default from the due date of the invoice to a conventional default interest at the interest rate determined in accordance with the interest rate determined in the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, as well as a damage compensation of 10% of the amount due, with a minimum of 100,00 EUR.

• OSINT Pulse shall be entitled to suspend the access to and use of the Platform until the date of the full payment of the amounts due, including damages and interests

  1. Late payment of an invoice makes all other outstanding invoices become immediately due, even if the due dates of those invoices have not yet expired.

Confidentiality

2. “Confidential Information” shall mean, any information that is considered confidential by the parties, either because the parties have designated such information as confidential or proprietary, or because the information should reasonably be considered confidential given the nature of the information or the circumstances. Confidential Information includes, but is not limited to, internal know-how, source and object code, structured data sets, the existence of and the details of specific intelligence projects, databases, preparatory material, business plans and strategies, data analyses, advice reports, personnel data, financial information, and any information that more generally qualifies as a "trade secret" in accordance with EU Directive 2016/943.

3. Is not considered Confidential Information, any information of which the disclosing party can prove:

• that it is generally available to the public, or;

• that it was lawfully in its possession or known to it before its receival, or;

• that it has been lawfully and unrestricted disclosed to it by a third party, or;

• that it has been developed independently without the use of any party's Confidential Information.

  1. The parties will potentially gain knowledge of each other's Confidential Information, to which the rights belong in full to the respective parties.

  2. The party who receives Confidential Information, shall:

• keep the Confidential Information received strictly confidential and not disclose in any way, directly or indirectly, Confidential Information in whole or in part to third parties, except to their employees, directors or advisors, but only to the extent (1) that this is done on a need-to-know basis in the context of the Agreement, (2) such third parties shall be bound by obligations at least as strict as those arising for the receiving party from this Agreement to the extent permitted by law, and (3) the receiving party shall be fully liable for any violations of this Agreement by such third parties.

• not use any Confidential Information, either directly or indirectly, in any way, for any purpose other than the performance of the Agreement, unless the receiving party is expressly authorized to do so in writing by the disclosing party;

• not reproduce, adapt, translate, rent, loan, incorporate into proprietary products or processes, nor use derivative inventions based on the Confidential Information, nor distribute any Confidential Information;

• not use the Confidential Information, directly or indirectly, in any way, with a view to obtaining a commercial advantage over the disclosing party or its competitors, such as, but not limited to, obtaining an intellectual property right in or on the basis of the Confidential Information;

• secure the Confidential Information received in an appropriate manner to avoid unauthorized access or use by, or disclosure to, third parties;

• at the first request of the disclosing party, and in any event upon termination of the Agreement, to return to disclosing party all materials and documents that contain Confidential Information or that the receiving party has compiled on the basis of Confidential Information, in whatever format, and to destroy any duplicate, extract or reproduction that the receiving party may still retain.

  1. The confidentiality obligations referred to in the previous paragraph shall not apply to the extent that Confidential Information is required to be disclosed by law or pursuant to a court order.

  2. In the event of an established breach of confidentiality by the receiving party, it shall notify the disclosing party as soon as possible and provide all reasonable assistance to protect its rights. The receiving party who is responsible for the breach shall also take all appropriate technical and organizational measures to prevent a breach or to remedy the consequences thereof.

  3. The confidentiality obligations as described in this article will not be affected by any change in the existence or composition of one of the parties, such as bankruptcy, takeover, merger, dissolution and liquidation, etc.

  4. The provisions of this article remain in full force and effect and apply both for the duration of the Agreement and for a period of five years after its termination.

Intellectual Property Rights

5. "Intellectual Property Rights" means all acquired and future intellectual property rights, including but not limited to copyrights, trademarks, design rights, patents, know-how, trade secrets, all applications for the protection or registration of the aforementioned rights and all extensions and renewals thereof existing anywhere in the world, and all other intellectual property rights protected by applicable law.

6. “Marks” means all registered trademarks, logos, trade names, copyrighted content, hypertext links, domain names, icons, buttons, banners, graphic files, images, copyright notices or any other proprietary element of OSINT Pulse that is used in the context of its commercial activities. All OSINT Pulse Marks are considered to be protected under the Intellectual Property Rights of OSINT Pulse.

7. All Intellectual Property Rights with regards to the Platform and the Marks, and any related element, rest exclusively with OSINT Pulse.

8. Customer acknowledges and agrees that the Platform and any content made available therein, may contain software, components or services made available by third parties, and that in connection with Customer’s access and use of such Platform, components or services, additional terms and conditions of third-party owners or licensors may apply.

9. Subject to the limited license expressly provided in the Agreement, nothing herein can be (implicitly) construed as providing any additional licenses to Customer, nor to transfer or assign to Customer any of OSINT Pulse’s Intellectual Property Rights regarding the Platform, the OSINT Pulse Marks, or any other proprietary element of OSINT Pulse.

10. Unless allowed pursuant to the limited licenses expressly provided in these General Terms and Conditions, or to the extent allowed pursuant to mandatory applicable law, the Customer is not allowed to reproduce, modify, distribute, republish, download, communicate, transmit, exploit or manipulate in any way, the Platform or the OSINT Pulse Marks, in whole or in part, directly or indirectly, by any means, without the prior written consent of OSINT Pulse.

11. Unless allowed pursuant to the limited licenses expressly provided in these General Terms and Conditions, or to the extent allowed pursuant to mandatory law, the Customer is not allowed to reverse engineer, decompile, disassemble or derive source code, underlying ideas, algorithms, structure or organizational form from the Platform.

12. Customer grants to OSINT Pulse a non-exclusive, irrevocable, sublicensable, transferable, royalty free license to use anonymized data acquired through the Platform, for the purpose of improving the Platform. The duration of such license shall remain for the entirety of the duration of the legal protection term of such rights, and shall survive the termination of the Agreement.

Liability and disclaimers

13. Except as otherwise expressly provided, the Platform is made available “as is” and “as available” according to the best efforts of OSINT Pulse and in accordance with acceptable industry standards. Accordingly, OSINT Pulse disclaims all warranties, express or implied, including, but not limited to, warranties of quality and fitness for a particular purpose. Any service provided by OSINT Pulse, are at all times considered obligations of means.

14. Customer guarantees that it shall use and rely upon the Platform and the results arising from the use of the Platform’s functionalities with professional care and common sense, after careful human review and analysis, and in accordance with all materials, instructions, user manuals, guidelines and other relevant documentation made available by OSINT Pulse, and at least in accordance with reasonable common or customary practices. The use and reliance upon the Platform and the results arising from its use, shall be at Customer’s exclusive risk. OSINT Pulse shall not be liable for any damages resulting from the Customer’s reliance, misuse or misinterpretation of the results arising from the Platform.

15. In no event is OSINT Pulse held to guarantee nor ensure that the working of the Platform be flawless or in line with the current state-of-the-art.

16. OSINT Pulse shall not be liable for or required to compensate any immaterial, indirect or consequential damages including (but not limited to) loss of profits, loss of turnover, loss of revenue, loss of data, loss of anticipated savings, business interruptions, production restrictions, damage to computer systems, increase in administrative or staff costs, increase in overheads, loss of reputation or goodwill, loss of customers or claims from third parties, damage caused by errors, misuse of language, omissions or ambiguities in supplied user guides or other documents.

17. Parties agree that the Belgian rules on extra-contractual liability as described in Book 6 Belgian Civil Code, shall not apply between parties, nor between one party and the auxiliary persons or agents (e.g. employees, contractors, directors, …) of the other party.

18. Without prejudice to the previous paragraphs, the total contractual liability of OSINT Pulse for all damages that may occur shall at all times be limited to the amount that has been paid out by the liability insurance of OSINT Pulse. If no insurance coverage applies, such liability shall be limited to the amounts that OSINT Pulse has invoiced to the Customer during the year prior to the facts that gave rise to liability.

19. None of the above limitations to liability shall apply to any liability for fraud, intentional damage or damage to the physical or psychological integrity of a party.

20. Any claim by the Customer for damages against OSINT Pulse shall expire by operation of law if it is not brought before the competent court within a period of one year after the facts on which the claim is based were known to the Customer or could reasonably have been known to the Customer.

21. OSINT Pulse shall not be liable for the inability to perform its obligations due to unforeseen circumstances beyond its reasonable control such as, but not limited to, riots, war, acts of terrorism, earthquakes, floods, fires and other natural disasters, sabotage, strikes, epidemics and pandemics, disruptions and malfunction of computer facilities and internet service providers, power outages, etc. (“Force Majeure”). During the term of Force Majeure, the affected obligations of OSINT Pulse shall be suspended. If the situation of Force Majeure persists for a consecutive term of three months, each party shall be entitled to terminate the Agreement without the right to any compensation. OSINT Pulse shall in that case nonetheless be entitled to payment for all services enjoyed by the Customer before the suspension of the services due to Force Majeure.

Indemnity

22. Customer agrees to indemnify OSINT Pulse, including its directors, shareholders, employees, independent contractors, other auxiliaries, from any and all claims, liabilities and settlements, including, but not limited to, reasonable legal and accounting fees, arising out of or allegedly resulting from conduct that violates the Agreement, or from conduct that is considered an extra-contractual fault.

Duration and termination

23. Depending on the chosen formula, the Agreement is entered into for a term of a month, a year or two years, or any other term as agreed in the specific terms.

24. At each expiry date of the current term, the Agreement is automatically extended for the same term, unless agreed otherwise.

25. The Agreement shall not be extended if one party provides a written notice of termination for convenience to the other party, in which case the Agreement shall end on its expiry date. Such written notice shall be communicated to the other party by e-mail no later than:

• Seven days before the expiry date of the current duration if the Agreement is entered into for the duration of a month.

• One month before the expiry date of the current duration if the Agreement is entered into for the duration of one year or two years.

  1. OSINT Pulse may, of its own volition and without legal intervention, terminate the Agreement by written or electronic communication, in the event of a serious breach of contract by the Customer which is not rectified within 15 days of the Customer being given written notice of default by OSINT Pulse, for instance, without being limited hereto, the non-payment of invoices. Such rectification period shall not be required and OSINT Pulse shall be immediately entitled to terminate the Agreement in accordance with this stipulation in case of a breach of Article 9, or in any situation where an immediate termination is necessary to protect the interests of OSINT Pulse, or where a rectification period is not useful.

  2. Termination of the Agreement, regardless of the reason, shall never lead to the right of Customer to any restitution of paid amount or the crediting of outstanding amounts.

  3. All parts of the Agreement that by their nature should remain in effect even after termination shall remain in effect even after termination, including, but not limited to, confidentiality obligations, limitations of liability, indemnity obligations and outstanding payment obligations.

Varia

4. The nullity, invalidity or unenforceability of any provision of these General Terms and Conditions shall nonetheless retain its maximum permissible effect and shall not affect the validity and enforceability of the remaining provisions of these General Terms and Conditions.

5. The non-exercise of a contractual right by OSINT Pulse cannot be considered as a waiver of rights.

6. The Customer may not transfer his contractual rights and obligations to a third party without the express written consent of OSINT Pulse.

7. Changes to the Agreement, including these General Terms and Conditions, are only possible with the written and explicit agreement of both parties.

Applicable law and forum clause

8. The contractual relationship between parties arising from the Agreement is governed solely by Belgian law.

9. All disputes arising from the Agreement shall be subject to the exclusive jurisdiction of the courts of OSINT Pulse’ registered office.